It made my trip to Cozumel a very relaxing experience. Please know that we care about your feedback and we will be sharing your comments with the department in charge for improvement. Hotel Reservation Network | 2023 Cozumel ; I absolutely love this hotel. Simple things like no towels, no staff to clean rooms, very poor food service operation and just overall poor service. Two restaurants available, both with outdoor dining options, cook up an eclectic mix of local Mayan favorites and Caribbean specialties. We will suggest the perfect wine for you to complement your culinary experience while marveling at the sunset from our terrace, Just steps from our main pool, it is the perfect place to relax with an outdoor lunch and a refreshing drink. Does this hotel have room service, and if so, is room service included in the all inclusive? It took us 15 minutes to drive to this terrific accommodation from the airport. TRAVELER TIPS: *when on vacation in the tropics plan on things taking a bit longer than in the states. The pros definitely outweigh the cons heavily but do read my cons! . This 4.5-star resort is 3.6 mi (5.7 km) from San Miguel Church and 3.8 mi (6.1 km) from Isla de Pasion. Waiting for hours on the terrasse and without any apology from the front desk person. 728 reviews. The people staying next to us were just as stunned and pleased. If I had known about it ahead of time I would have left the property for that time, and gone into town. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. They sent it late and incomplete. The rate for the time period I am going was 145.00 per night. Really enjoyed that they had onsite restaurant Cuzamil, no need to go somewhere else. Thanks for all the help. Particularly good location, modern decor. . You may want to contact the hotel directly for your questions. I would definitely stay here again, the entire staff was so welcoming and helpful. Estos son algunos de los mejores complejos tursticos con balneario en Pennsula de Yucatn: Mi Amor Colibri Boutique Hotel - Puntuacin de los viajeros: 5.0/5. It was really hard to find someone to attend the lobby baror to have something served at the pool. Does it include an in room minibar? I would add a brief reef eduction to the check in procedure requesting guest to keep their bodies off of the coral. Two servers by the pool really stood out. Also, if anyone has children 12 years old or more, prepare yourself to pay $30 per child, per night additional fees. I am wondering if there was a manager and if the staff ever get ANY training in hospitality. We explored up and down the coastline and saw the most amazing things. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Please see our partners for more details. Aparcamiento gratuito. Thank you for staying with us and I hope you will give us another opportunity to serve you.Sincerely,Javier Estvez General Manager. Dear Mr. CedricNYCWe would like to thank you for choosing us as your holiday destination during your visit toCozumel.Our guests play a key role in helping us to improve our services and we truly appreciate the feedback.We have carefully noted each point you raised and would like to apologize for the experience which left you with dissatisfaction about a our SPG Lounge, be assured that we will work on improving our service. *Beach area: There is a beautiful, small beach entry. What are some restaurants close to The Westin Cozumel? Every room ocean view - that was surprise. - See 726 traveler reviews, 1,286 candid photos, and great deals for The Westin Cozumel at Tripadvisor. My room type reserved wasnt honored. Drinks and food were wonderful! Wonderful stay! The restaurant was good here, I had tasty dishes. (There are baskets for you to deposit your used towels in when you are finished with them, that way the chairs you were using are freed up for. Offering a private beach area and water sports facilities, The Westin Cozumel is located in Cozumel in the Cozumel Region, 8.7 mi from Dolphin Discovery Cozumel. This resort is a great place to bask in the sun with a beachfront location, scuba diving, and snorkeling. We recommend booking a free cancellation option in case your travel plans need to change. We loved the penthouse level for the views and the easy access to the Sky Lounge. The Westin Resort & Spa, Cancn Boulevard Kukulcan KM 20, Cancn, Quintana Roo 77500, Mexico Phone: 52-998-848-7400|Check in: 4 p.m. |Check out: 10 a.m. 61F / 16C Activity Schedule|Announcements|Resort Policies|Accessibility Resort Info Resort Toggle MenuResort Menu Overview Photos Villas Activities Amenities Dining Maps Offers Community Checkin:4p.m. | Individually-wrapped food options available for breakfast, lunch, dinner, and through room service This information is provided by our partners. "Vintage old Villa surrounded by big hotels". (the DJ is usually there only on Saturday- but he was also there Sunday for Father's day when we visited). The hotel has an outdoor pool and sun terrace, and guests can enjoy a meal at the restaurant. There is a fitness area in the upscale accommodation. The Westin Cozumel The upscale 5-star Westin Cozumel Hotel enjoys a convenient location in the very heart of Cozumel and offers direct access to San Juan Reef. The room was rather beautifully designed, I loved it. My family and I stayed at The Westin for 5 days. This was by far the nicest hotel we saw when we were driving around. Common areas are really good (with the exception of the Members Lounge that is definitely below standards and expectations), including the roof terrace with an infinity pool and a bar.A few negative remarks though:- their beach restaurant is not much and the food is just OK- their breakfast room service does not seem to work very well and most of all starts quite late (namely 6:30 am but they did not show up until 7 am when we had to call them and cancel our order) especially if you need to go for morning dives- their Member Lounge is horrendous: very few tables (5 or 6) and seats, food is at best limited in choice when available at all, drinks are almost non-existing, coffee is non drinkable seriously worst Member Lounge of ANY hotel I have ever been a guest of.On the positive side, besides the initial remarks about the hotel itself, they have a great beach, a large pool, abundant beach chairs, lots of outdoor space. Different websites sometimes have different options included in their price. You can get 2-tanks complete in the morning and just around the corner from the hotel you can get in 18 holes of golf after lunch. WiFi and wired Internet are free in public spaces. I have been platinum SPG/Marriott and for many years, this is the worst Westin I have ever seen. Find a cancellation policy that works for you. More modern in appearance. *Wait staff- The men and women employed here are delightful. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. When we arrived, we got our room at 5pm, 2 hours past checking time. The outside patio wrapped around so we saw the water from the front and the jungle around the back. Excellent hire for Westin HR and do not allow yourself to loose such person. Dial Service Express. One evening we order in room dining and it took us over 1.5 hours to get the food, which was not better that what is served at the restaurant. . This place was great - the beach, pool, rooms, food, drink - everything! Just steps down the beach you can step onto our boat and get whisked away to the incredible reefs of Cozumel. The hotel was brand-new and upscale, and the stuff where service-minded, loved the unbelievable location near ocean, the coral reef, the beach. Additional charges may apply for meals at some restaurants, special dinners . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They had 2 regular chairs and 2 lounge chairs on the porch and it was fabulous. The 5-star Westin Cozumel All Inclusive is set approximately 5 minutes' walk of San Juan Reef and 4.8 km away from the local history Museum of Cozumel. Even the Cozumel airport was not so far. Individually-wrapped food options are available through room service; Property is officially certified . It includes an in room minibar but with beer and soda only. 1 is right on the beach. What food & drink options are available at The Westin Cozumel? Show Menu Hide Menu. The Westin Cozumel overlooks the Caribbean Sea from the northwestern area of our paradisiacal island. The Westin Cozumel overlooks the Caribbean Sea from the northwestern area of our paradisiacal island. Highly recommend. Located in Cozumel (Zona Hotelera Norte), The Westin Cozumel is within a 15-minute drive of Benito Juarez Park and Punta Langosta Pier. Firstly, the good stuff! The Westin Cozumel Hotel provides 2 restaurants where you can enjoy fusion and Peruvian dishes. At The Westin, all rooms offer ocean views. The accommodation is located 5 km from the centre of Cozumel and a couple of minutes' drive from the local history Museum of Cozumel. The buffet was less than desirable. The building itself is not that bad, even though there are some issues (sewer smell in the bathroom after taking a shower) so thats where the 2 stars come from. 1 review. Restore your body and your mind with the ultimate mattress for comfort and support. Hours: Mon-Sun: 09:00 AM - 06:00 PM Appointment is required. Tons of lounge chairs by the beach and around the pool. For three meals and I think a snack. The only suggestion was to change in the public bathroom. A true experience of all you can eat and all you can drink, with not only the best service, but the best food and drinks, for the right price. Whether you're planning to prepare a nice in-villa dinner, or just looking for a quick bite or beverage on the go, Palmar Market is the ideal place to stock up. Beautiful views, great snorkeling and a wonderful location! This Cozumel hotel is close to the beach. When on vacation in a tropical place I want to hear the water and birds and palm trees swaying in the breeze, not blasting Lady Gaga and Post Malone. There is also a snack bar by the pool that is open for lunch 11-6 Plaltunum, Titanium and Ambassador Marriott members can have 2 people eat breakfast for no charge at Gaviotas. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Review. Three levels are offered Junior Suite (882 square feet), Suite (1130 square feet), and Master Suite (1313 square feet). The service at the front desk was a bit odd. A front entrance of glass windows allow you to see the ocean view as you enter the hotel for the first time. Were checking available properties nearby. Yes, room service are provided in The Westin Cozumel Hotel. There is some sand which is a surprise for this side of the island. Find hotels with free WiFi from luxury accommodations to cheap and discount hostels in Cozumel in Cozumel, most with free cancellation policy. To use our mobile site, please enable JavaScript. Does The Westin Cozumel offer any business services? There are no extra beds provided in a room. This room also is standard with a single King bed. Join our community to receive the latest deals, exclusive discounts & travel inspiration! After dive two well drop you at The Westin. He folded our clothes for crying out loud! Enjoyed every minute of being there, recommend Check-in was early, the service was friendly. Best Regards! I talked to several other guests, and we all had the same impression - beware because you will need 3 hours to be served dinner in the restaurant, do not expect anything more than toast and simple pastries for the complimentary breakfast, unless you pay a steep price for full breakfast in the restaurant. The other restaurant is called Cuazmil. Find a The Westin cancellation policy that works for you. Wheelchair-accessible parking and van parking available Food and drink Buffet breakfast available for a fee daily: USD 20 per person 2 restaurants 2 bars/lounges and 1 poolside bar 24-hour room service Restaurants on site Cuzamil Las Gaviotas Snack El Cielo Things to do 24-hour fitness center Full-service spa Outdoor pool Playground Sauna Advisory A mandatory hotel-imposed fee minimum of $40 plus applicable 10.25% Transient Accommodations Tax (TAT) and General Excise Tax (GET) of 4.166%, Total of 14.416% tax (MAUI) per room, per day will be charged and collected by the hotel either at check-in or check-out. Westin Cozumel lies next to San Juan Reef.
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